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Privacy Notice for Electronic Data Processing related to the Safe Internet Hotline


Data controller

The data controller of the electronic data related to the Safe Internet Hotline ( is the Hungarian registered non-profit association International Children’s Safety Service (1066 Budapest, Teréz krt. 24 I/1, hereinafter referred to as the “ICSS”).

Purpose of data processing

The purpose of the data processing is to operate the Safe Internet Hotline, to protect minors, to raise awareness, and to combat violent, inflammatory or otherwise abusive internet content in the context of activities not performed by public authorities which are regulated by the Act on electronic communications and in order to implement the European strategy for a better internet for kids (BIK+) in Hungary. The Safe Internet Hotline is an online reporting platform where internet users can report any offensive, harmful, illegal content (including child sexual abuse material, online harassment, phishing content, content posted without consent, and other content harmful to minors) found on the internet. Reports can be submitted anonymously, or the person making the report can choose to voluntarily provide an e-mail address to receive feedback on the status of the report.

Legal basis of data processing

Your consent given in accordance with Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “GDPR”).

Consent may be withdrawn at any time, without affecting the lawfulness of processing based on consent given before it is withdrawn. If you do not consent to the processing of your data, we will not be able to send you feedback on the status of the case you have reported.

Scope of personal data processed

The e-mail address of the reporting person. The ICSS points out that it is not necessary for the e-mail address to contain personal data. For example, the e-mail address need not contain the name of the reporting person. The reporting person is free to choose whether to provide an existing e-mail address that contains information indicating their identity.

The ICSS also processes identification data, images and screenshots relating to the reporting person that the reporting person has provided to the data controller in connection with the report.

Managing anonymous visitor identifiers (cookies)

Anonymous visitor identifiers are small files or pieces of information that are sent by the web server accessed by the visitor to the web browser on the visitor’s computer. A cookie usually contains the name of the website it originates from; the cookie’s value, i.e. a randomly generated unique number; and its lifetime, that is how long it remains on the device. The cookie is stored in a file in the background storage of the user’s computer or device. The web server that sent the cookie can retrieve the contents of the file from the browser at any time.

The purpose of using cookies is to accelerate the use of the website, to balance the load on the servers or to assist with the automatic filling in of details. Applicable legislation in force and the most important international recommendations taken into account when establishing the service were:

  • the GDPR,
  • Act CXII of 2011 on the right to informational self-determination and freedom of information,
  • Act VI of 1998 on the proclamation of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, done at Strasbourg on 28 January 1981,
  • the operational, ethical and procedural rules of the Association of Hungarian Content Providers for content services, in particular Annex 2 on the processing and protection of personal data and information,
  • the recommendation of the Online Privacy Alliance.

Anonymous visitor identifiers (cookies) used by the portal

Cookie type

What do such cookies do?

Do these cookies collect personal data or identify you?

Retention period

_GRECAPTCHA This cookie is used to distinguish between humans and bots. They do not identify you individually. 180 days
cookie-agreed-version Indicates the version of cookie acceptance. They do not identify you individually. 100 days
cookie-agreed Determines whether cookies are accepted or not. They do not identify you individually. 100 days

You can set your internet browser to accept or block the placement of certain cookies or to block the placement of all cookies. You can also ask to be warned if cookies are set on your device and see which cookies have been placed on your computer by the website you are visiting. Please note that, as cookies are intended to make using the portal easier for you or to enable you to use the portal, by preventing or deleting the use of cookies you may not be able to use the full functionality of the portal or the portal may not function as intended in your browser. How cookies are managed must be set differently on each browser. To do this, you should consult your browser’s settings and help pages:

Duration of data processing

The personal data (e-mail address) will be deleted from the database of the ICSS after two years from the date of the assessment of the report.

Erasing data

The reporting person may request the erasure of their data from the database at any time via the interface. The ICSS will erase the personal data from its register within five working days of receiving the request for erasure in cases where the report has already been assessed.

Data transfers

If a reported content is found to be unlawful and is subject to Hungarian jurisdiction, the ICSS will forward the full report to the competent Hungarian investigative authority (the National Police Headquarters). If the report was not made anonymously, this includes any personal data (e-mail address) provided by the reporting person.

If the reporting person also provides some personal data in the “Comment” section of the interface, the ICSS does not undertake to remove this data from the text before forwarding the report.

Rights and remedies of the data subject

The data subject has the right to request information in connection with the processing of their personal data and to request the rectification, erasure and transmission to another controller of their data in accordance with the GDPR at the following contact details:

E-mail: siphun [kukacka] gyermekmento [pontocska] hu

Postal address: 1066 Budapest, Teréz krt. 24. I/1.

In the event of a breach of the rights related to personal data, the data subject may contact the National Authority for Data Protection and Freedom of Information (registered seat: 1055 Budapest, Falk Miksa utca 9-11.).

In addition to the above, the data subject may bring an action before the competent court for the place where the controller is established or, if the data subject so chooses, for the place where the data subject is resident. The court will give the case priority. A list of the courts and their contact details can be found on the link below: